To ensure the smooth processing of the FBP claims, you need to ensure that there is a cut-off date for the claims to be updated in ESS so that it does not affect the FBP payout.
You need to lock the FBP claim process so there are no further claims.
On the Home Page click “Transactions”.
Scroll down to Spend, Loan Management.
Click “Flexible Benefits”.
Click on “Lock FBP Claims” Under “Workflow”.
You need to ensure that all the FBP claims are processed.
Select the “Month” from the drop-down.
Enable the checkbox under the “Process Lock” column.
Only on completion of the “Process Lock” FBP can be processed for payment.
Click," Close" then click "Save" to initiate the opening of the following FBP month.
Note: The video outlining the process is attached for your reference.