Employees are provided with the option to raise tickets from their mobile app, and every single query gets answered promptly.
To create a ticket, the employee has to log in to the ESS portal.
On the home page, click the “Help” icon.
Click “Help Desk.”
Click the “Plus” icon.
Select the following:
“PRIORITY” if the ticket is “Critical, High, Medium, or Low” from the drop-down, depending on the urgency of the ticket. Based on the priority, the resolution is done as per the pre-set SLA.
“CATEGORY” from the drop-down menu. Categorizing the ticket helps in easy identification of the issue, thus leading to a quick resolution.
Enter the “SUBJECT” and “REASON.”
Enter the “ALTERNATE EMAIL.”
If you want to add any attachments, click “Attach File.”
Click “Submit.”
