You have the option to view the tickets raised as well as the option to create new tickets.
On the Home Page click “Transactions”.
Scroll down to “Communication and collaboration”.
Click on “Help Desk”.
Click on “View Tickets” under “Configure”.
By clicking “New” you can raise the new tickets.
Select “Priority” from the drop-down menu.
Select “Category” (select for which module you are raising the queries)
Enter the “Subject” (main issue/reason for the email).
Enter the “Query” (details on the issue/concern).
Update the “Alternate email” (This is optional, but is useful to track the email in case you do not receive it to your main email ID)
If you want to add any attachment means, click the “Add Attachment”.
Click “Choose file”.
Click “Upload”.
Once you have uploaded the file click “Continue”.
If you wish to remove the attachment once uploaded, click “Remove”.
Once you have updated all the details click the “Submit” option.
If you want to reset the details, click the “Reset” option and reset the query.
By clicking on the “List” option, you can search the list of tickets.
