On the Home Page click “Transactions”.  

  

Scroll down to “Communication and collaboration”.  

   

Click “Help Desk”.   

Click  “View Tickets” under “Configure”.

 

 Select the “Status”- 

  • New 

A fresh or a new request/query.

  • In Progress

Indicates that the ticket is being worked upon.

  • Resolved

Indicates that the issue has been addressed and a solution has been provided.

The ticket is still open and can be reopened if the problem persists or new information arises.

  • Closed 

Represents the final stage of the ticket lifecycle.

The issue is considered completely resolved and the ticket is locked, preventing any further updates.

 

Search the “Ticket No/ Employee Name” 

Click “Search”

Click “Ticket ID”

Click 'Reply' to respond to the ticket.

Enter the “Comment”.

 Click “Reply”.

All the responses made for this ticket will be displayed.