To troubleshoot email trigger issues:

  • Verify Email Setup: Ensure the correct configuration is under Settings > Configure Rules > Email Setup.
  • Check Password: Confirm the email password is up-to-date and matches the setup.
  • Inspect Junk/Spam: Look for triggered emails in your junk or spam folders.
  • Validate Employee Emails: Verify the accuracy of employee email addresses in the Employee Master.
  • Review Email Server Settings: Allow emails from the IP address 54.83.44.199   to prevent blocking.

 

If you're using a Google/Gmail email and encounter a "Failed to send test mail" error during setup:

  1. Enable Less Secure App Access:
    1. Log into your Gmail account.
    2. Click the gear icon, then "My Account."
    3. Go to "Sign-in & Security" and turn on "Allow less secure apps."
  2. Enable IMAP:
    1. Go to Gmail Settings > Forwarding and POP/IMAP.
    2. Enable IMAP and save changes.

Once you've made these changes, try setting up the email in the app again.